Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: Where is my package that I ordered?
A: Please call us at 1-800-965-2646 and have the following information ready:
- Order Date
- Invoice Number
Q: How can I reach a Sales Representative for The Executive Coin Company?
A: Please call 1-800-965-2646 during the following hours:
Monday, Tuesday, Wednesday, & Friday: 10am to 6pm Est.
Thursday: 10am to 1pm Est.
Saturday: 10am to 3pm Est.
Q: Where are you located?
A: We are located in Stow, Ohio. Our street address is 2073 Graham Road, Stow, OH 44224.
Q: What are your Retail Store Hours?
A: Our showroom hours are listed below.
Monday, Tuesday, Wednesday, & Friday: 10am to 6pm Est.
Thursday: 10am to 1pm Est.
Saturday: 10am to 3pm Est.
Closed Sunday
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What are your shipping prices?
A: Our shipping prices are determined by the value of your total purchase. Your items are discreetly packaged and fully insured. Please see the chart below for shipping levels.
Value
First Class USPS
$50.00
$5.00
$100.00
$6.00
$200.00
$6.00
$300.00
$7.00
$400.00
$8.00
$500.00
$9.00
$600.00
$10.00
$700.00
$11.00
$800.00
$12.00
$900.00
$14.00
$1000+
$16.00
Q: Do you ship internationally?
A: We are sorry, but due to the nature of our business, we do not ship outside of the United States of America.